Return Policy
Does Lightify guarantee its product?
Of course! We're 100% committed to making you happy. Each light is hand checked by a member of Team Lightiy before it goes out the door to ensure you get the best! While we make every effort to ensure your product arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away at sales@lightify.co. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please kindly email us with the reason of return, within 3 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Customized products are your unique creative expressions. Therefore, customization products are non-refunable other than Lightify mistake.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
All purchases of items from the Archive Collection, Outlet, Sale Collection are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded.
To request further instructions on how to return your order, please email us at sales@lightify.co. Returns without prior communication with us will not be accepted. Online orders cannot be returned to our retail store(s), and vice versa.
Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than Lightify error will be subject to a 80% processing fee on the refund amount (after adjustment of discount/shipping, if required). Shipping fee is non-refundable. Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
All purchases of items from the Archive Collection, Outlet, Sale Collection are final and no refund/return would be granted under any circumstances. Unauthorized returns will be discarded. Any purchase items after one months of confirmation reveiced cannot be refund.